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We appreciate your business and we hope you've had a great experience with Rasch Service.

Please take a moment to review some of the generous things our customers have had to say and if you like, feel free to submit a testimonial of your own.

Delores and Dan S. said...

quote  Dear Kevin, Mike and any other staff who worked on my car and also, Bonnie, for your great sense of humor - so much needed in moments like this.

I am so grateful to all of you for hanging in there and seeing to it that my a/c unit was properly functioning at the top of its capability. I want to assure you that your skills and persistence really paid off this time. It is working perfectly - no noises and cool air that is available shortly after I start up the engine. Dan and I are so pleased that we have latched on to excellent and honest mechanics, especially at this time in our lives when the vehicles we currently possess are the ones which we will need to take us to our final driving days. Hopefully, that is not too soon.

Again, from the bottom of my heart, thanks so much to all of you. God bless you abundantly.  quote

Anna S. said...

quote  For almost 50 years -- multiple generations of my family have relied on Rasch Service. For repairs large and small, advice on purchasing or selling used cars, assorted licensing requirements, and general/preventative maintenance. Initially, it was convenience -- Rasch was a few blocks from where my parents bought their first home together.

Over time, a relationship developed -- our family knew we could trust not only the quality of the repairs and the professionalism of the mechanics. We knew we could trust their honesty. Rasch mechanics did not push unnecessary repairs, and for those that could be deferred, they clearly communicated timing and expense considerations. Really, in all areas they deliver value -- I've never felt overcharged. This tradition of excellence has continued with their team today as led by Service Manager Kevin Albrecht, Office Manager Bonnie Brumpton and owner Terry Rasch.

For a number of years, I lived across the country, & I missed having the Rasch's to rely on. I had some really terrible (and iteratively expensive) experiences with repair shops. A key reason I finally sold my car and moved into Manhattan from the burbs was that I couldn't find a reliable mechanic.

Now, having moved back to St. Louis -- I drive over 30 minutes to come across town whenever my car needs servicing. Most recently, during a routine oil change they uncovered a potentially dangerous problem with a loose wheel bolt. This would not have been found had I gone to some cheapy franchise operation. However, because Rasch goes that extra step to look other things over (at no extra charge) -- I'm driving a safer car today.  quote

Bryan M. said...

quote  I would to send you a note regarding a terrible experience I had recently at another auto repair shop. I went in to have simple front brake service done on my car which turned out to be the worst automotive repair experience of my life. I had to go back three different times in a span of 10 days to have the issue rectified. After the third time, my new brakes continued to squeal.

It turns out that this shop did not correctly turn my rotors and furthermore did not use the correct brake pads for my vehicle. After bringing my car to Rasch Service the problem was instantly diagnosed and repaired to the manufacturer's specifications. The staff at Rasch Service is extremely courteous, their pricing competitive and fair, and most of all, the quality of their work is superior.

The next time you see and ad for what appears to be a "very good deal" on brake service or any repair service for that matter, keep in mind, you get what you pay for. I have never had an issue with the service at Rasch and they have certainly earned a customer for life.  quote

Bill W. said...

quote  As one of your automotively challenged customers, let me thank you for the quality of service and the prompt attention your company has given to our car repair problems. More than the quality of your work and the fairness of your pricing, both of which have been exemplary, we appreciate the fact that we can trust what you all recommend.

Trust is earned and you have earned ours. And I tell everyone I know.  quote

Donna M. said...

quote  Hi! I just wanted to thank you and Rasch Service! I was witness to the way you treated the elderly ladies that were in your shop this morning!

My Mom is 87 and she takes her car to a local shop in Independence, MO. The gentleman in that shop is so good to her and treats her with respect and honesty.....and watches out for her car and what she needs done on it.......just as you did the ladies this morning! From a daughter's point of view, it's very comforting to know that there are "car guys" like you out there taking care of somebody's "Mom"!  quote

Roberta M. said...

quote  I want to commend both Service Manager Kevin Albrecht and Service Technician Alan Burnell to you for the outstanding and exemplary service they provided in repairing my 1992 Saturn Sports Coupe. I'm very impressed with their honesty, integrity and attention to detail in following up to test and evaluate the functionality of the flex pipe and gaskets that were installed on my car on June 12th.

I also appreciate their honesty in determining the original part installed on the 12th was defective. I doubt I would have known or noticed as my car ran more quietly than when I brought it in for service. I realize it meant additional service time and labor to remove the defective part and install the replacement flex pipe, at no charge to me, and test drive my car again afterwards.

Thank you and Kevin and Alan very much for helping to maintain my Saturn and ensure my safety in driving it.  quote